HappnIn

To create an account: 1. Open the app and tap "Get Started" 2. Select your role — User (to browse and book events) or Organiser (to create and manage events) 3. Tap "Sign Up" 4. Enter your Full Name, Email Address, Phone Number, and Password (minimum 6 characters) 5. Tap "Sign Up" to create your account You will be automatically signed in after creating your account.

To sign in: 1. Open the app 2. Select your role (User or Organiser) 3. Tap "Sign In" 4. Enter your email and password 5. Toggle "Remember Me" to save your login for next time 6. Tap "Sign In" Forgot your password? Tap "Forget Password?" to reset it via email OTP.

To reset your password: 1. From the Sign In screen, tap "Forget Password?" 2. Enter your registered email address 3. Tap "Continue" 4. Check your email for a 6-digit OTP code 5. Enter the OTP in the app 6. Create and confirm your new password 7. Tap "Reset Password" You can now sign in with your new password.

To edit your profile: 1. Go to the Profile tab 2. Tap "Edit Profile" 3. Update your profile photo, full name, email address, or phone number 4. Tap "Update Profile" to save Your changes will be reflected immediately across the app.

To change your password: 1. Go to Profile 2. Tap "Settings" 3. Tap "Change Password" 4. Enter your old password for verification 5. Enter your new password 6. Confirm the new password 7. Tap "Continue" Your password will be updated immediately.

To delete your account: 1. Go to the Profile tab 2. Scroll to the bottom 3. Tap "Delete Account" 4. Confirm the deletion Warning: This action cannot be undone. All your data — including booked tickets, favorite events, profile information, and event history — will be permanently deleted.

Browse events on the Home screen: Time Filters — Use the tabs at the top to filter: • Today — Events happening today • Weekend — Saturday and Sunday events • All — All upcoming events Search — Use the search bar to find events by name Favorites — Tap the heart icon on any event card to save it Tap any event card to view full details, location on map, and ticket information.

To filter events: 1. Tap the filter icon on the Home screen 2. Set your preferences: • Date Range — Select start and end dates using the interactive calendar • Price Range — Adjust the dual-thumb slider to set minimum and maximum price • Categories — Select one or more from Music, Sports, Art & Craft, Food & Drink, Tech, Comedy, Theatre, Fitness, Business, and Other 3. Tap "Apply" to see filtered results 4. Tap "Reset" to clear all filters

Yes! You can tap "Continue as a guest" on the Sign In screen to browse all events without creating an account. As a guest, you can view event details, see locations on the map, and explore categories. To book tickets, save favorites, or receive notifications, you will need to create an account.

To book tickets: 1. Browse events on the Home screen 2. Tap on an event to view details 3. Tap the "Book Now" button 4. Select the number of tickets 5. Choose ticket type — Regular or VIP (if available) 6. Review the total price 7. Enter your guest name 8. Tap "Proceed to Pay" 9. Complete payment securely via Razorpay checkout (supports UPI, Cards, Net Banking, Wallets) Your ticket will appear in "Booked Events" with a Razorpay Payment ID confirming your payment.

Your tickets are in "Booked Events": 1. Go to the Profile tab 2. Tap "Booked Events" 3. Switch between: • Upcoming — Future events you have booked • Past — Previous events you attended 4. Tap any event to view your full ticket details Ticket details include your QR code for entry, Booking ID, Razorpay Payment ID, and a Paid ✓ badge confirming successful payment. From the ticket detail screen, you can download or share your ticket as a PDF.

To download your ticket: 1. Go to "Booked Events" from your Profile 2. Tap on the booked event 3. Tap the "Download" button 4. The ticket will be generated as a professionally formatted PDF — including your Razorpay Payment ID as proof of payment 5. Choose a location to save it in your iPhone Files app To share your ticket: 1. From the same ticket detail screen, tap the "Share" button 2. Share the PDF via Messages, Mail, AirDrop, or any other app

Cancellation policies are set by individual event organisers. Typical timeframes: • 48+ hours before event — Full refund • 24–48 hours before event — 50% refund • Less than 24 hours — No refund To request a cancellation, contact the event organiser directly or email us at happnin.connect@gmail.com. Include your Booking ID and Razorpay Payment ID. Approved refunds are processed via Razorpay and credited back to your original payment method within 5–7 business days.

To save events to favorites: 1. On the Home screen or Event Details screen, tap the heart icon on an event card 2. The event is saved instantly to your Favorites list To view your favorites, go to Profile and tap "Favorites". To remove an event from favorites, tap the heart icon again. Your favorites list automatically filters out expired events so you only see what is still available.

HappnIn uses Razorpay — India's most trusted and secure payment gateway. Accepted payment methods: • UPI — Google Pay, PhonePe, Paytm, BHIM, and all UPI apps • Credit Cards — Visa, MasterCard, RuPay, American Express • Debit Cards — All major Indian bank debit cards • Net Banking — All major banks supported • Wallets — Mobikwik, Airtel Money, Ola Money, and more • Pay Later / EMI — Available on select cards All payments are PCI-DSS Level 1 certified and protected by 256-bit SSL encryption.

Yes, completely. HappnIn uses Razorpay for all payment processing. Security features: • PCI-DSS Level 1 Certified — the highest global standard for payment security • 256-bit SSL/TLS encryption on every transaction • Razorpay's advanced AI-based fraud detection system • 3D Secure authentication for card payments • Your card, UPI, or bank details are NEVER stored on HappnIn's servers • All sensitive payment data is handled exclusively by Razorpay's secure servers You are 100% protected on every transaction.

After every successful payment, Razorpay generates a unique Payment ID. Example: pay_AbCdEf1234567890 Where to find it: • On your Booked Events screen — shown under the ticket price • On your downloadable PDF ticket Why it matters: • It is official proof of your successful payment • Required when requesting a refund or disputing a charge • Links your booking to Razorpay's verified transaction records Always note or save your Payment ID after booking.

Step 1 — Wait and check your bank: Do not retry immediately. Failed payments usually do not deduct money. Check your bank statement first. Step 2 — Check Booked Events: Go to Profile → Booked Events. If your ticket appears there, the payment was successful even if the app showed a temporary error. Step 3 — Retry if safe: If no ticket appeared and your bank confirms no deduction, try booking again. Step 4 — Contact us if money was deducted: Email happnin.connect@gmail.com within 24 hours with: • Your registered email address • Event name and date • Bank transaction reference or screenshot We will verify with Razorpay's records and initiate a full refund within 5–7 business days.

Refund eligibility: • Event cancelled by organiser — Full refund guaranteed • User-initiated cancellation — As per organiser's policy • Failed payment with deduction — Full refund guaranteed Refund process: 1. Email happnin.connect@gmail.com with your Razorpay Payment ID 2. Our team verifies the transaction with Razorpay 3. Refund is initiated through Razorpay 4. Amount is credited to your original payment method Refund timelines: • UPI payments — 2–3 business days • Credit / Debit Cards — 5–7 business days • Net Banking — 5–7 business days • Wallets — 1–2 business days Note: Razorpay convenience fees, if any, are non-refundable.

To create an event: 1. Sign in as an Organiser 2. Tap the "+" button on the Home screen 3. Fill in event details — Event Name, Category, Date and Time, Location, Description, Guest Name (optional), Duration, Total Tickets, Regular Ticket Price 4. Optionally enable VIP tickets and set VIP price and count 5. Toggle "Food Included" if applicable 6. Add special instructions for attendees 7. Upload an event poster image from Camera or Photo Library 8. Tap "Create Event" Your event will be published instantly and visible to all users.

To edit an event: 1. Go to "My Events" from the Home screen 2. Tap on the event 3. Tap the edit icon (pencil) in the top right 4. Update any details — name, description, date, location, pricing, poster image, and more 5. Tap "Update Event" To delete an event: 1. From the event management screen, tap "Delete Event" 2. Confirm the deletion Warning: Deleting an event cannot be undone and all related booking data will be removed.

Track your performance from the Organiser Home dashboard: Dashboard Overview: • Total Revenue — All-time earnings across all events • Tickets Sold — Total ticket count sold • Total Events — Number of events you have created Per-Event Analytics: 1. Tap on any event from "My Events" 2. View revenue generated and tickets sold for that specific event All metrics update in real time as new tickets are booked.

You will receive notifications for: • Booking Confirmations — When you successfully purchase tickets • Event Reminders — Notifications before your event starts • Event Updates — Changes or announcements from organisers • OTP Codes — Verification codes for password recovery You can customize notification preferences in Settings, including toggling push notifications, email notifications, and event reminders.